Official Documents

Mayo88 Privacy Policy – Your Personal Data Protection

Your privacy is our priority. This document transparently explains how mayo88 collects, uses, stores, and protects your personal information at all times.

Effective: 1 January 2026
Updated: June 2026
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Mayo88's Six Data Protection Principles

Mayo88 protects your personal information based on six core principles that form the foundation of our privacy policy.

Bank-Grade Encryption

All personal and financial data transmitted between your device and mayo88 servers is protected with 256-bit SSL encryption, on par with the standards used by leading financial institutions.

No Sharing Without Consent

Mayo88 does not sell, rent or share your personal data with third parties for marketing purposes without first obtaining your explicit consent.

Full Control in Your Hands

You have the right to access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our support team.

Secure & Restricted Storage

Your data is stored on servers protected by strict access controls. We retain information only for as long as necessary or required by Malaysian law.

Full Transparency

We hide nothing. Every type of data collected, the reason for collection, and the retention period are clearly stated in this document without confusing language.

Immediate Change Notification

If there are any amendments to this Privacy Policy that affect your rights, mayo88 will notify you via email and in-platform notification at least 7 days in advance.


Important Notice: This Privacy Policy describes mayo88's data collection and usage practices. By using our platform, you agree to the terms stated here. Please read this document carefully in full before registering an account.

1 Information We Collect

Mayo88 collects your personal information through several channels under different circumstances. We only collect information that is genuinely necessary to provide you with a safe and quality service.

1.1 Information You Provide Directly

This information is collected when you register an account, submit verification documents or contact our support team:

  • Full name as shown on a valid identity document;
  • Date of birth for age verification purposes;
  • Active email address and mobile phone number;
  • Full current residential address;
  • Bank account or e-wallet information for financial transaction purposes;
  • A copy of your identity document (MyKad, passport) as part of the KYC process.

1.2 Information Collected Automatically

When you use the mayo88 platform, certain technical information is collected automatically to ensure a smooth and secure user experience:

  • IP address and general location information based on IP;
  • Device type, operating system, and web browser version used;
  • Pages visited, time of visit, and navigation patterns within the platform;
  • Session information including login and logout times;
  • Cookie data and device identifiers for security and authentication purposes.

1.3 Transaction Information

Every financial transaction carried out on the mayo88 platform is securely recorded, including details of deposits, withdrawals, wagering, and wins. These records are retained for regulatory compliance, dispute resolution, and internal audit purposes.

Data Type Primary Purpose Retention Period
Identity information (name, IC) KYC verification & legal compliance 7 years after account closure
Contact information (email, phone) Communication & customer support Duration of active account + 2 years
Financial Transaction Data Financial records & audit 7 years (legally required)
Activity & session logs Security & Fraud Detection 12 months
Cookie & Technical Data User experience & analytics Up to 24 months

2 How We Use Your Data

All information collected by mayo88 is used for specific and legitimate purposes. We will not use your data for any purpose not stated in this document without first obtaining your consent.

The primary purposes for which your personal data is used are as follows:

  • Service provision: Processing registrations, managing accounts, processing deposits and withdrawals, and providing access to all platform features;
  • Identity verification: Conducting required KYC checks to ensure the safety of all users and comply with regulatory requirements;
  • Security and fraud prevention: Detecting and investigating suspicious activity, protecting your account from unauthorized access;
  • Service communication: Sending transaction notifications, account updates, security alerts and important platform-related information;
  • Platform improvements: Analyzing usage patterns to improve interface design, technical performance and overall service quality;
  • Legal compliance: Fulfilling reporting obligations to the relevant authorities as required by Malaysian law.

Mayo88 adopts a "minimum data" approach — we only collect what is strictly necessary. If you receive a message or request that appears suspicious on behalf of mayo88, please contact our support team immediately for verification.

3 Sharing Information with Third Parties

Mayo88 does not sell or rent your personal data to any third party. However, there are certain situations where we need to share your information with trusted parties to enable our services to function properly.

Information sharing only occurs in the following circumstances:

  • Payment service providers: Transaction information that must be shared with banks or e-wallet providers to process your deposits and withdrawals;
  • Gaming service providers: Minimum technical data required by third-party game software providers to ensure games function correctly;
  • Cloud service providers: Technical infrastructure that stores and processes your data under strict confidentiality agreements;
  • Legal authorities: When required by a court order, regulatory directive, or legitimate law enforcement request;
  • Affiliated companies: Entities within the same group as mayo88, bound by the same privacy policy and internal data protection agreements.

All third parties that receive your data from mayo88 are bound by data processing agreements that require them to protect your information to security standards equivalent to our own.

4 Cookies and Tracking Technologies

Mayo88 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and analyze how the platform is used. Cookies are small text files stored on your device when you visit our platform.

Types of cookies used by mayo88:

  • Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality;
  • Performance Cookies: Collecting information about how you use the platform to help us improve design and technical performance. All data is collected anonymously;
  • Functional Cookies: Saving your personal preferences such as language, time zone and display settings so you do not need to reconfigure them each time;
  • Analytics Cookies: Used to understand overall traffic patterns and user behaviour for product planning and internal marketing purposes.

You can manage or delete cookies at any time through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the mayo88 platform.

5 Data Security

Mayo88 continuously invests in the latest security infrastructure to protect your personal data from unauthorized access, disclosure, alteration or destruction.

Key security measures we have implemented include:

  • 256-bit SSL/TLS encryption for all data communication between the platform and your device;
  • An intrusion detection system (IDS) that monitors network traffic in real time;
  • Role-based access controls ensuring only authorised staff can access sensitive user data;
  • Regular security audits by independent third parties to identify and address any vulnerabilities;
  • Regular data backup procedures to ensure service continuity and data recovery in the event of a system failure;
  • Two-factor authentication (2FA) available for all user accounts as an additional layer of security.

While we take all reasonable steps to protect your data, no system is entirely risk-free. If you suspect any suspicious activity on your account, contact our support team immediately via 24/7 live chat.

6 Data Storage and Deletion

Mayo88 retains your personal data only for as long as necessary for the stated purposes or as required by applicable Malaysian law. Retention periods vary depending on the type of data and the purpose for which it was collected, as shown in the table in Section 1.

When the retention period expires or when you request data deletion, mayo88 will:

  • Permanently deleting data from active systems within 30 days;
  • Ensuring data is also deleted from backup systems within 90 days;
  • Providing you with written confirmation that the deletion process has been completed;
  • Retaining minimum records required by law even after a deletion request is received.

Please note that certain data cannot be fully deleted due to legal compliance obligations. In such cases, we will inform you of the data that cannot be removed along with the valid legal justification.

7 Your Rights as a User

As a mayo88 user, you have certain rights regarding your personal data that we fully respect. These rights may be exercised at any time by contacting our support team.

Right of Access

You have the right to receive a copy of all personal data we hold about you within 30 days of your request.

Right to Rectification

If any of your information is inaccurate or outdated, you may request a correction through your account settings or by contacting support.

Right to Erasure

You may request deletion of your personal data, subject to retention obligations required by law.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time, without providing a reason.

Right to Data Portability

You may request your data in a structured, machine-readable format for transfer to another platform if needed.

Right to Restrict Processing

In certain circumstances, you may request that processing of your data be temporarily suspended while an issue is under investigation.

To exercise any of the above rights, submit your request via live chat or email to our privacy team. We will verify your identity before processing the request and will respond within 30 days.

8 Children's Data

The mayo88 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

Should we discover that personal information of an individual under the age of 18 has been collected without our knowledge, we will take immediate action to:

  • Immediately deleting all data related to that individual from our systems;
  • Closing the relevant account without prior notice;
  • Reporting the incident to the relevant authorities if deemed necessary.

Parents or guardians who become aware that their minor child has registered an account on mayo88 are requested to contact our support team immediately so that appropriate action can be taken.

9 Third-Party Links

The mayo88 platform may contain links to third-party websites or services for user convenience. Please be aware that this Privacy Policy applies solely to the mayo88 platform and does not cover the privacy practices of those third-party websites or services.

Mayo88 is not responsible for the content, privacy policies or practices of any third-party websites. We encourage users to read and understand the privacy policy of every website they visit. Use of any third-party links is at the user's own risk.

10 Privacy Policy Amendments

Mayo88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements or applicable laws. The "Updated" date at the top of this page will always show the date of the most recent amendment.

For material amendments that significantly affect user rights, mayo88 will provide notice via:

  • Email sent to the address registered in your account;
  • Notifications prominently displayed on the platform upon login;
  • Announcement on the platform's home page at least 7 days before the changes take effect.

Continued use of the mayo88 platform after an amended Privacy Policy takes effect means you have read and accepted the changes. If you do not agree with the amendments, you have the right to close your account before the effective date.

11 Contact Us for Privacy Inquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way mayo88 handles your personal data, we welcome your feedback and are committed to addressing every issue seriously.

You can reach the mayo88 privacy team through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week — the fastest way to get immediate assistance;
  • Email: [email protected] — for written inquiries and formal data-related requests;
  • FAQ: Visit the page FAQ us for quick answers to frequently asked questions;
  • Terms of Use: See Also Terms and Conditions us for a comprehensive overview of your rights and responsibilities.

All privacy-related inquiries will be handled by our dedicated team and you will receive a response within no more than 3 business days. For formal data deletion or data access requests, the processing period is up to 30 business days.

Mayo88 is fully committed to protecting your privacy. Your trust is the asset we value most, and we will never take this responsibility lightly. Thank you for trusting mayo88.


Ready to Play Safely at mayo88?

Register your account today and enjoy a platform that protects your privacy at every step. Your data is safe with us.

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